Terms of Use and Terms of Sale

PollyParkerPress.com • Polly Parker Press, LLC

Effective date: July 22, 2026  |  Last updated: July 22, 2026

1. Acceptance of These Terms

These Terms of Use and Terms of Sale (“Terms”) govern your access to and use of www.pollyparkerpress.com, including its pages, accounts, features, content, and online Shop (collectively, the “Site”), and purchases made through the Site. The Site is owned and operated by Polly Parker Press, LLC (“Polly Parker Press,” “we,” “us,” or “our”).

By accessing the Site, creating an account, placing an order, or purchasing a product or service, you agree to these Terms. If you do not agree, do not use the Site or place an order. If you act for an organization, you represent that you have authority to bind it.

2. About Polly Parker Press and the Site

Polly Parker Press is an independent publishing and education company. The Site presents books, artwork, photographs, journal and company information, and an international online Shop offering products that may include picture books, prints, original and commissioned fine art, printable downloads, playing cards, enamel pins, stickers, plush items, and other merchandise. Product availability and destinations served may change without notice.

3. Eligibility and Customer Accounts

You must be at least 18 years old, or the age of legal majority where you live, to place an order. A parent or legal guardian must place orders for minors. You agree to provide accurate, current, and complete checkout and account information and to keep login credentials confidential. You are responsible for activity conducted through your account unless applicable law provides otherwise. We may refuse, suspend, or close an account reasonably believed to be fraudulent, compromised, abusive, or used in violation of these Terms.

4. Ownership of Site Content

The Site and its contents—including books, stories, text, artwork, illustrations, drawings, paintings, photographs, character designs, graphics, logos, layouts, product designs, packaging, downloads, audio, video, animation, teaching materials, and the selection and presentation of those materials (collectively, “Site Content”)—are owned by or licensed to Polly Parker Press, Virginia K. Freyermuth, Julie Steines, or the credited rights holder. Site Content is protected by United States and international copyright, trademark, unfair-competition, and other intellectual-property laws.

Copyright protection exists whether or not a particular work displays a copyright notice. Buying a product transfers ownership only of the purchased physical copy or the limited digital-use license expressly described in these Terms; it does not transfer copyright, trademark, reproduction, publicity, or other intellectual-property rights.

5. Limited Personal-Use Permission

We grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable permission to access and view the Site for personal, noncommercial use. You may print a single copy of text for private reference while keeping all notices intact. No other use is authorized unless we or the applicable rights holder provide prior written permission.

6. Prohibited Uses

Without prior written permission, you may not:

·       copy, download, reproduce, publish, transmit, distribute, display, perform, license, sell, rent, or commercially exploit Site Content;

·       alter, crop, recolor, animate, translate, trace, redraw, remix, or make derivative works from Site Content;

·       use Site Content on merchandise, packaging, advertising, social media, websites, videos, publications, presentations, courses, templates, or promotional materials;

·       remove or obscure a copyright notice, trademark designation, credit, watermark, metadata, signature, certificate information, or rights-management information;

·       use bots, crawlers, scraping tools, automated extraction, or computer vision to collect Site Content, except ordinary search-engine indexing that respects our technical instructions;

·       use Site Content to train, fine-tune, evaluate, benchmark, prompt, condition, or populate a data set for artificial-intelligence, machine-learning, generative, style-transfer, facial-recognition, voice-cloning, or similar systems, or to generate imitations or substantially similar outputs;

·       mint, tokenize, register, sell, or associate Site Content with an NFT, blockchain asset, or digital collectible;

·       circumvent Site or download controls, probe security, introduce malicious code, conduct fraudulent transactions, interfere with service, or misuse discounts; or

·       use the Site for unlawful, deceptive, defamatory, harassing, infringing, or harmful purposes.

7. Copyright Permissions

To reproduce, publish, display, adapt, license, teach from, or otherwise use Site Content beyond the limited personal use above, obtain written permission in advance. Send requests to info@pollyparkerpress.com with the subject “Permission Request” and identify the work, proposed use, format, audience, distribution, territory, duration, and commercial nature. A request does not grant permission. Approval may require a separate license, fee, credit line, and use limitations and is effective only in a writing from an authorized rights holder.

8. Trademarks, Characters, and Goodwill

Norbert® is a registered trademark of Polly Parker Press, LLC. Polly Parker Press, Norberthood, associated logos, character names and designs, slogans, trade dress, and other source identifiers may be trademarks, registered marks, or protected designations of Polly Parker Press or other identified owners. Other marks belong to their owners.

You may not use a mark, name, logo, character, likeness, or source identifier in a way likely to cause confusion, imply affiliation, sponsorship, endorsement, or approval, dilute or tarnish a mark, or unfairly benefit from its goodwill. No trademark or publicity-right license is granted by visiting the Site or buying a product.

9. Names, Images, Voices, and Likenesses

Names, photographs, image, voice, signature, biographical information, and likenesses of Virginia K. Freyermuth, Julie Steines, Norbert, other persons, and animals depicted on the Site may not be used for advertising, impersonation, endorsement, synthetic media, voice cloning, merchandise, promotion, or commercial purposes without required written authorization.

10. Products, Descriptions, and Images

We try to describe products accurately, but colors, scale, texture, print placement, signatures, handmade details, packaging, and screen appearance may vary. Slight variations in fine art, prints, autographs, handmade or small-batch goods are not defects. Product images may include props or frames that are not included unless the listing says otherwise. Measurements are approximate unless identified as exact.

We may correct typographical errors, inaccuracies, or omissions and update information before accepting an order. If a material error affects an accepted order, we will contact you with available options or cancel and refund the affected item as required by law.

11. Availability and Purchase Limits

Products may be limited, made to order, sold out, discontinued, or available only in certain countries. Placing an item in a cart does not reserve it. We may set reasonable quantity limits and may reject or cancel orders that appear to involve resale, fraud, pricing abuse, automated purchasing, sanctions concerns, or circumvention of limits. If we cancel after payment, we will refund the amount charged for the canceled item and associated shipping or tax as appropriate.

12. Prices, Currency, Taxes, and Errors

Unless stated otherwise, prices shown are in U.S. dollars and exclude shipping, customs duties, import taxes, brokerage charges, and other destination charges. Sales, use, value-added, goods-and-services, or similar taxes may be calculated at checkout where required or supported. Your bank or payment provider may charge conversion or international-transaction fees.

We may change prices prospectively. If a product is listed at an obviously incorrect price or with an incorrect promotion, we may reject or cancel the order before fulfillment, notify you, and issue a refund if charged. Nothing in this section limits rights that cannot be waived under applicable law.

13. Orders and Contract Formation

Your order is an offer to buy the items listed at checkout. An automated order confirmation acknowledges receipt but does not necessarily mean we accepted the order. We accept an order when we send a shipment confirmation, provide access to a digital product, begin a commissioned work after notifying you, or otherwise expressly confirm acceptance. We may request verification or decline an order before acceptance.

You are responsible for reviewing item, personalization, quantity, email, and shipping details before submitting the order. Contact us promptly if you discover an error; changes may not be possible once fulfillment or commissioned work has begun.

14. Payment

You authorize us and our payment providers to charge the payment method submitted for the order total, including shipping and applicable taxes displayed at checkout. You represent that you are authorized to use the payment method. Payment is generally due in full at checkout unless a written agreement states otherwise. We do not guarantee that every payment method will be available in every country. Failed, reversed, disputed, or suspected fraudulent payments may delay or cancel an order.

15. Promotions, Discounts, and Gift Certificates

Promotions, discount codes, free-shipping offers, waitlists, and gift certificates are subject to their stated conditions and availability. Unless stated otherwise, offers cannot be combined, applied retroactively, exchanged for cash, or used for prohibited resale. “Free shipping” applies only to the destinations and shipping method stated in the offer. We may correct or cancel a promotion affected by error, fraud, or abuse, subject to applicable law.

16. Processing, Shipping, and Delivery

Processing and delivery dates are estimates, not guarantees. Books and standard merchandise typically require warehouse processing before shipment; prints, signed items, original art, and custom portraits may require additional time as stated in their listings. Carrier delays, customs, weather, holidays, address problems, supply interruptions, and events beyond our reasonable control can extend delivery.

You must provide a complete, deliverable address and review it before ordering. Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be charged to you where lawful. We may use different carriers or split an order. Shipping confirmation and tracking availability vary by service and destination.

17. International Orders, Customs, and Import Charges

International availability is determined by the destination options offered at checkout and may be limited by carrier service, product restrictions, sanctions, export controls, or local law. You are responsible for determining whether a product may lawfully be imported and used in the destination country.

Unless checkout expressly states that duties and import charges are prepaid or included, the recipient is the importer of record and is responsible for customs duties, import VAT/GST, brokerage fees, handling charges, local taxes, and other destination costs. Customs authorities may open or inspect packages and may require information from the recipient. We do not control or refund government or carrier import charges. Refusal to pay charges may result in abandonment, destruction, or return; any refund will be determined under applicable law after subtracting nonrefundable charges and actual return costs where permitted.

18. Risk of Loss and Title

For shipments within the United States, title and risk of loss pass as provided by applicable law and the selected carrier arrangement. For consumers in jurisdictions where risk cannot pass until the consumer or a designated recipient takes physical possession, that mandatory rule controls. Nothing in these Terms reduces non-waivable delivery rights.

19. Damaged, Defective, Incorrect, or Missing Items

Inspect physical products promptly after delivery. If an order arrives damaged, defective, incorrect, incomplete, or does not arrive, contact info@pollyparkerpress.com promptly with the order number, a description, and clear photographs of the product and packaging when applicable. Keep the item and packaging until we provide instructions. Depending on the circumstances and applicable law, we may replace the item, provide a refund or store credit, request return, or pursue a carrier claim. Normal variation described in Section 10 and damage caused after delivery are not defects.

20. Returns, Cancellations, and Refunds

General policy. Except for damaged, defective, incorrect, or missing goods and rights required by applicable law, sales of books, prints, art, and merchandise are final and we do not accept change-of-mind returns. Do not send an item back without contacting us first. Unauthorized returns may be refused.

Mandatory consumer rights. If the law where you live gives you a non-waivable right to cancel, withdraw from, return, repair, replace, or receive a refund for an online purchase, that law controls. For example, eligible consumers in some countries may have a cooling-off period for certain distance sales. Exceptions may apply to customized or clearly personalized goods, unsealed items, and digital content supplied after express consent and acknowledgment. You are responsible for return shipping only to the extent permitted by law and disclosed before purchase.

Approved refunds are generally made to the original payment method. Original shipping, expedited shipping, international duties, currency-conversion charges, and return costs are refunded only when required by law or expressly agreed. Processing times depend on the payment provider.

21. Printable Downloads and Other Digital Products

When you purchase a printable download or other digital product, you receive a limited, revocable, non-exclusive, non-transferable, non-sublicensable license for personal, noncommercial use by one purchaser or household, unless the listing expressly grants broader rights. You may download and print reasonable copies for that personal use. You may not share source files, forward download links, upload files to shared drives, resell prints, distribute copies, use them in a business or classroom, or make derivative or AI-generated products.

Digital products are supplied in the format described and require compatible equipment and software. Except where law requires otherwise, digital purchases are non-refundable once download or access begins. Where a jurisdiction provides a withdrawal right for digital content, access should begin only after any legally required express consent and acknowledgment that the withdrawal right will be lost.

22. Custom Pet Portraits and Commissioned Art

Custom portrait listings and any written commission agreement form part of these Terms. Unless a listing or signed agreement says otherwise: payment in full reserves a place on the artist’s commission list; reference photographs must be reviewed for suitability; payment is refundable until the artist begins the portrait; and payment becomes non-refundable once work begins, subject to mandatory law. If suitable reference photographs are not available, we may cancel and refund the commission.

You represent that you own the submitted photographs or have permission from the copyright owner and any person depicted to use them as references and to provide them to us. You grant the artist a limited license to reproduce and adapt the photographs as necessary to create, document, and deliver the commissioned portrait.

The artist retains copyright in the commissioned artwork, including reproduction, display, portfolio, website, social-media, exhibition, and promotional rights, unless a signed agreement expressly transfers rights. Purchasing the physical original does not transfer copyright. We will honor a written request to keep the subject or customer anonymous to the extent reasonably practicable. No commercial reproduction right is included.

Portraits are artistic interpretations, not mechanical reproductions. A digital layout and work-in-progress or finished image may be supplied as described in the listing. Minor adjustments may be possible before shipment, but a change in preference or request outside the agreed scope may require an additional fee or may be declined.

23. Original Art, Prints, Limited Editions, and Certificates

Original art, signed prints, open editions, limited editions, and certificates of authenticity are sold as described in the listing. Frames, mats, props, and display accessories are included only when expressly stated. Edition information, signatures, seals, and certificates may not be altered, separated for deceptive resale, duplicated, or used to authenticate an unauthorized reproduction. Buyers should follow recommended archival handling and display practices; fading, warping, or damage caused by sunlight, humidity, improper framing, handling, or storage is not a product defect.

24. Product Safety and Age Guidance

Follow product labels, age guidance, warnings, and instructions. Books or artwork suitable for children are not necessarily toys. Small items such as pins, magnets, cards, stickers, packaging, and accessories may present choking, sharp-point, ingestion, or other hazards and should be kept from young children unless specifically identified as age-appropriate. Adult supervision is required where appropriate. Do not use a damaged product.

25. Resale and Commercial Purchasing

Shop products are offered primarily for personal use and gifting. You may not buy for unauthorized commercial resale, remove attribution, repackage products deceptively, imply an authorized retailer relationship, or use products or packaging to create confusing derivative merchandise. Legitimate resale of a lawfully purchased physical copy may be permitted by applicable law, but copyright, trademark, publicity, and anti-counterfeiting restrictions continue to apply.

26. User Communications and Submissions

You retain ownership of original material you send. You represent that you have the right to submit it and that it does not violate another person’s rights. Unless agreed in a signed writing, communications are not confidential and do not create a fiduciary, advisory, client, teacher-student, or other special relationship.

Do not send unsolicited manuscripts, story or character concepts, product proposals, or confidential creative ideas. We have no obligation to review, use, return, preserve, or compensate you for an unsolicited submission. Your submission does not prevent independent development or use of material similar in idea, theme, or format, provided we do not copy your protectable expression.

27. Comments, Reviews, and Community Features

If comments, reviews, likes, or community features are available, you are responsible for what you post. Do not submit unlawful, infringing, threatening, abusive, defamatory, deceptive, private, promotional, or malicious material. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and moderate content you intentionally submit for public display in connection with the Site. We may remove or restrict content but are not obligated to monitor all contributions. User views are their own.

28. Educational Information and No Professional Advice

Creative, educational, philanthropic, pet-therapy, and other informational content is general and does not promise a result. It is not medical, mental-health, psychological, therapeutic, legal, financial, veterinary, or other professional advice. References to kindness, creativity, healing, well-being, or art’s therapeutic qualities do not constitute diagnosis, treatment, counseling, or art therapy. Consult an appropriate qualified professional when needed.

29. Affiliate Links and Third-Party Services

The Site may link to retailers, social networks, payment providers, carriers, or other third parties. They operate independently and are responsible for their content, products, availability, safety, terms, and practices. A link does not necessarily mean endorsement.

The Site may contain affiliate links. If you buy through one, Polly Parker Press or an author may receive a commission at no additional cost to you. If Amazon Associates participation is active, this disclosure applies: “As an Amazon Associate, we earn from qualifying purchases.”

30. Site Availability and Changes

We may update, correct, suspend, restrict, discontinue, or remove Site features or content. We do not guarantee continuous availability, security, accuracy, completeness, or freedom from errors or harmful components. Historical posts and listings may contain outdated information. Changes to accepted orders remain subject to these Terms and applicable law.

31. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, SITE CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” EXCEPT FOR EXPRESS PRODUCT COMMITMENTS AND WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED. POLLY PARKER PRESS DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY. THIS SECTION DOES NOT LIMIT MANDATORY CONSUMER GUARANTEES, STATUTORY WARRANTIES, OR OTHER RIGHTS THAT CANNOT BE WAIVED.

32. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POLLY PARKER PRESS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITIES, ARISING FROM THE SITE, AN ORDER, OR A PRODUCT, EVEN IF ADVISED SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOTAL LIABILITY FOR A CLAIM RELATING TO A PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM, AND TOTAL LIABILITY FOR A CLAIM UNRELATED TO A PURCHASE WILL NOT EXCEED US $100. THESE LIMITATIONS DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE LIABILITY CANNOT BE LIMITED, OR OTHER LIABILITY OR CONSUMER RIGHTS THAT LAW PROHIBITS US FROM LIMITING.

33. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Polly Parker Press and its owners, officers, employees, contractors, licensors, and representatives from claims, damages, losses, liabilities, judgments, costs, and reasonable attorneys’ fees arising from your unlawful use of the Site, material breach of these Terms, fraudulent transaction, or material you submit that violates another person’s rights. We may control the defense, and you agree to cooperate reasonably. This does not require indemnification where prohibited by law.

34. Governing Law, Venue, and International Consumer Rights

These Terms and disputes arising from the Site or a purchase are governed by California law, without regard to conflict-of-law rules, except where federal law controls. Subject to consumer rights that cannot be waived, state and federal courts in Los Angeles County, California have exclusive jurisdiction, and you consent to venue and personal jurisdiction there.

If you are a consumer outside the United States, this choice of law and venue does not deprive you of mandatory protections or access to courts that applicable consumer law gives you. Nothing prevents Polly Parker Press or a rights holder from seeking appropriate injunctive relief in a court of competent jurisdiction to protect intellectual property, security, or against unauthorized use.

35. Copyright Concerns

If you believe material on the Site infringes a copyright you own, contact us using the information in Section 39. Please identify the copyrighted work, describe the material you believe is infringing and where it appears on the Site, provide your contact information, explain why you believe the use is unauthorized, confirm that the information you provide is accurate and that you are the copyright owner or are authorized to act for the owner, and include your physical or electronic signature. We may request additional information reasonably necessary to evaluate the concern.

36. Enforcement and Termination

We may investigate violations, preserve evidence, remove content, restrict or terminate access, cancel affected orders, and cooperate with rights holders or lawful authorities. Personal-use permissions end automatically upon violation. Ownership, prohibited-use, sales obligations, submissions, warranty, liability, indemnity, and dispute provisions survive as appropriate.

37. Changes to These Terms

We may revise these Terms prospectively for changes in the Site, Shop, practices, or law. Revised Terms will be posted with a new “Last updated” date. Terms in effect when we accept an order generally govern that purchase unless a change is required by law or agreed with you. Continued Site use after revised Terms take effect constitutes acceptance for future use.

38. General Provisions

These Terms, the applicable product listing, checkout disclosures, and any separate signed agreement are the entire agreement concerning Site use and purchases. A product listing or signed agreement controls for product-specific terms to the extent of a direct conflict. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the rest remains effective. Failure to enforce is not a waiver. You may not assign these Terms without written consent; we may assign them with a reorganization, merger, sale, or transfer. Headings are for convenience.

39. Contact Us

Polly Parker Press, LLC
Attn: Website Terms / Orders / Permissions
P.O. Box 661443
Los Angeles, CA 90066
United States
Email: info@pollyparkerpress.com
Contact form: https://www.pollyparkerpress.com/contact